Learning from aftercare to improve acute care

Learning from past complaints to improve the care of patients.

This article gives an outline of the NHS complaints procedure, the role of the nurse in the management of complaints and the lessons learnt from complaints received by the Healthcare Commission. By raising awareness of the concerns frequently raised in complaints about nursing care, nurses will be better prepared to handle complaints and to use them and the complaints process to drive changes a...

Which Learning Style Do You Prefer to Improve EFL Learning?

The term "learning styles" refers to the concept that individuals differ in regard to what mode of instruction or study is most effective for them. Proponents of learning­style assessment contend that optimal instruction requires diagnosing individuals' learning style and tailoring instruction accordingly (pashler, McDaniel, Rohrer, and Bjork, 2009). There are several methods or theories that d...

Referral from secondary care and to aftercare in a tertiary care university hospital in Japan

BACKGROUND In Japan, all citizens are covered by the national insurance system in which universal free access to healthcare services is promised to everybody. There are no general physicians or gatekeepers in the Japanese healthcare system. METHODS We studied the pattern of referral of inpatients from secondary care hospitals to a tertiary care university hospital and the reverse referral und...

Transitioning from acute care to ambulatory care.

Learning from Context to Improve Business Processes

Have you lately been standing in a check-in line during a national holiday and wondered why the airline staff could not handle the queue more efficiently? While we assume our day to day operations run smoothly, they are actually subject to frequent variations. The main source of these variations is our environment, which introduces changing conditions. If we insist on keeping our processes as i...